Peacock Premium Should be Free with my Gig Internet Service but an Agent removed it and can't add it back

My building switched to a new bulk plan.  Each unit had to call to have it applied.  The agent who made the change, removed services - which was not part of the request.  This included all of my premiums and my free Peacock Premium.  When services went dark the next day, I realized what the problem was and called again.  Agent #2 was able to add everything back but Peacock Premium.  She tried adding it multiple ways and so did I via the cable box.  No dice.  No error code.  Only a message that the billing plan needed to be updated and to try adding it back via the account menu -- which just sends me to the same workflow with the same result.

Agent 2 kept trying the same things and kept asking me to do the same thing over and over again.  She told me to subscribe to Peacock via the app and she would apply a credit.  Of course, signing up via the App bills to Apple, not Xfinity.  She kept insisting it should have given me the option to sign up with my Xfinity account.  It did not.  Then she wouldn't add the credit because the charge would never be visible on my Xfinity bill.

This was a 2 hour call at least and I had to leave for an appointment.  She sent me links to try later - but the links were steps we had tried before like the activation link, etc.   

I canceled Peacock via Apple immediately, but my month recently ended.  I also received an email reading that Xfinity was extending Peacock Premium free offer for people with my Internet plan.  I tried adding it again and it still doesn't allow me to subscribe via Xfinity.

I called again today - Agent 3 could not add it and asked me to try again. Failed with same result.  He then gave me a number to Peacock ([Edited: "Possible malicious number") which seemed broken, but started ringing after initially giving me the busy tone.  That was a dead end.  You can only leave a voicemail if you have an issue with Peacock merch - no way to get a human on the line.

Calling back and I can't get to an agent.