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user_clo3b1
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Monday, June 15th, 2026 6:55 PM

Peacock Premium stopped working after moving and transferring service

Hello. My peacock Premium has not been able to be reactivated. Citing my Xfinity account is linked to another peacock account. Nothing has changed with my peacock account. How can I resolve? 

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17 days ago

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XfinityEmilyB

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24 days ago

 

user_clo3b1 Welcome to our community forum! Thank you for letting us know that you're not able to log into your Peacock profile so we can help. Please reach out to Peacock Support: https://www.peacocktv.com/help/article/contact-us-in-customer-service and they can confirm the Email that's associated to your profile or clear that information so you can set up a new profile. 

 

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user_clo3b1

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17 days ago

My issue is not that I can't log into peacock. I can. The issue is I cannot get my peacock benefit to resync with my account after moving. When on https://www.xfinity.com/yoursubscriptions I log in with my credentials and I get an error message that it's linked to another account. I only have 1 account. 

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XfinityEva

Official Employee

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2.5K Messages

Thank you, can you try signing in instead of activating?
On the activation page:

Choose “Sign In” (not create account)
Use the same Peacock login you used before the move

 

Could it be you may have been using a different login? 

 

Try peacocktv.com and log in again.
Your Peacock email and password may not be the same as your Xfinity credentials.
You could’ve used a third-party (non-Comcast) email address to sign up for Peacock.
You may need to try multiple email addresses.
Any Peacock login issues should be directed to Peacock customer support.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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