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Bunth
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3 Messages

Monday, June 15th, 2026 12:06 AM

Peacock "Your Xfinity account is already linked to another Peacock account."

As stated above. I have seen some other forum posts about unlinking my old address, which I have done but the issue has not been resolved and it will still not link to my account. Further reading showed that more support was needing to escalate this issue between Peacock and Xfinity teams. Please help!

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2 hours ago

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XfinityJon

Official Employee

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1.5K Messages

16 hours ago

Good afternoon Bunth. I would be happy to look into this further for you. Did you do a transfer of service to a new address? Or is this for a brand-new account at a new address? Are you using the same log in credentials?

 

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Bunth

Visitor

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3 Messages

It was a transfer of service to this new address and is part of the Streamsaver bundle. I am using the same log in credentials.

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3 hours ago

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XfinityJustinM

Official Employee

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807 Messages

Thanks for providing us with some additional context, @Bunth. A few weeks ago an unlink peacock option was added to the https://www.xfinity.com/yoursubscriptions website. Can you please try to follow the instructions under the Forgot/change email heading in the Activate Peacock Premium from an Xfinity or NOW promotional offer article and let us know if that worked for you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 hours ago

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Bunth

Visitor

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3 Messages

There is not a "help and more info" option to click under my Peacock plan. Only under the Netflix and Apple TV plans. 

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2 hours ago

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XfinityPeterH

Official Employee

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2.8K Messages

 

Bunth Thank you for sharing the screenshot. We may need to submit a ticket for your account. Please send us a DM with your full name and complete address.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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