Thanks for reaching out to us here for help with your statement @user_808nfr, you've reached the right place!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'll be more than welcome to assist.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
XfinityQuemekia
Official Employee
•
1.5K Messages
56 minutes ago
Thanks for reaching out to us here for help with your statement @user_808nfr, you've reached the right place!
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'll be more than welcome to assist.
To send a Direct Message:
Ensure you are logged in
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
You can see how to send a direct message here, Direct Message Within The Forum.
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