yoregano's profile

Contributor

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24 Messages

10/16/2026 2:32 PM

rewards not accessible

I tried to log in yesterday (10/16/2026) to access Thursday Rewards but I get an error message every time I try, and this still persists today. Erro happens any way I try (browser, private window, app).

"A rendering error occurred: Cannot read properties of null (reading 'fields')."

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Official Employee

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3.9K Messages

12 days ago

@yoregano

Thanks for reaching out to us. We do apologize for any inconvenience you're having accessing your membership, we would recommend clearing your caches and cookies on all of your devices and also uninstalling and reinstalling the Xfinity app.

 

After you've done that, let me know if you can go to the Xfinity app and go to the membership tab and see redeemable membership offers

Visitor

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20 Messages

This doesn't work and it is clear from the other thread. Quit wasting peoples time with solutions that do NOT work.

https://forums.xfinity.com/conversations/signin-and-account-management/a-rendering-error-occurred-cannot-read-properties-of-null-reading-fields/6ad04b16286af2df11517d66

(edited)

Contributor

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24 Messages

Agreed. Xfinity has too many errors with their own system that they do not fix that have nothing to do with the end user.

I get the error on both the app and through a browser, both on my phone and on a computer, and even in a private window, so clearing caches and reinstalling are irrelevant. If the error occurs on multiple devices, it's indicative of an external problem, not an end user problem.

Contributor

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24 Messages

And Xfinity needs to compensate users who were not able to claim rewards due to this problem that prevented them from access, and now, of course, the good rewards sold out already (free movie and gift card).

Official Employee

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3.9K Messages

4 days ago

@yoregano

Thanks for reaching out to us. I'm glad to hear the membership page is now working for you. Feel free to reach out to us anytime and thanks for being the best part of Xfinity

 

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