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MarcalinoG
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Visitor

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1 Message

Saturday, September 13th, 2025 2:47 AM

Sign in loop, account has no access to app or website.

Every time I try logging into Xfinity whether through browser or app I get the message “Access not authorized You signed in successfully, but you must be an xfinity user to enjoy this service.” I ordered this service on 8/3/25 and the issue still hasn’t cleared up. 

Question

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Updated 

3 months ago

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XfinityVictor

Official Employee

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1.9K Messages

3 months ago

 

MarcalinoG Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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