1 Message
Sign In Loop
When I attempt to sign in to my Comcast account via Chrome on Win11 Pro:
1. I'm prompted for my account name. I enter it.
2. I'm prompted for my password. I enter it.
3. The "Verify your email" screen appears but I don't receive a message with my code.
This had worked up until 2-3 days ago.
I can't get online support because I can't sign in.
XfinityJohnG
Official Employee
•
2.3K Messages
8 months ago
Thank you for reaching out to us here @user_u6kyjk. I will be happy to assist you with any log in issue from here. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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