Hello @user_mk0b0s, and thank you for reaching out on our Xfinity Community Forums. We appreciate you giving us the opportunity to assist you in resolving your difficulty! ❤️
@EG Thanks for forwarding this to us to look at! Appreciate your dilligence!
@user_mk0b0s In order to better assist you, could you please provide us with some additional details (without disclosing any personal account information.)
i.e. - ∙ The URL you are attempting to sign in at
∙ Any error messages you are receiving when you do ( are you getting a page error or a specific rejection message?)
∙ Also if you can please tell us what browser you are using (i.e. Chrome, Edge, Safari, FireFox) as well as the type of device you are using the browser in? (Cellphone, Tablet, Desktop PC or Mac?)
EG
Expert
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116.4K Messages
7 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityCliff
Official Employee
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21 Messages
5 days ago
Hello @user_mk0b0s, and thank you for reaching out on our Xfinity Community Forums. We appreciate you giving us the opportunity to assist you in resolving your difficulty! ❤️
@EG Thanks for forwarding this to us to look at! Appreciate your dilligence!
@user_mk0b0s In order to better assist you, could you please provide us with some additional details (without disclosing any personal account information.)
i.e. -
∙ The URL you are attempting to sign in at
∙ Any error messages you are receiving when you do ( are you getting a page error or a specific rejection message?)
∙ Also if you can please tell us what browser you are using (i.e. Chrome, Edge, Safari, FireFox) as well as the type of device you are using the browser in? (Cellphone, Tablet, Desktop PC or Mac?)
∙ Have you been able to sign in previously?
We look forward to being able to assist you!
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