Sign-In Issues

I am moving to a new address and scheduled a technician visit to install wifi setup. I tried logging into my account to see if the appointment was confirmed but I am unable to access any of the tabs on the Welcome Page once signed in. I have also tried logging into the Xfinity app with my account details, but am brought to an "Account Denied" screen. Is there a way to resolve this issue in my end?

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XfinityThomasA

Official Employee

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3.7K Messages

2 hours ago

user_vq0unz - Thank you for taking Xfinity with you to your new home! I hope the move went smoothly and that you had some help with the heavy lifting along the way.

When you transfer your Xfinity services to a new address, a new account number is created. If you haven't done so already, please follow the steps in the article below to link your accounts. This allows you to continue using the same Xfinity ID and password with your new account.

Please give those steps a try and let me know if they help. We're happy to continue working with you if you run into any issues along the way!

Manage multiple accounts with your Xfinity ID - (https://www.xfinity.com/support/articles/switching-between-multiple-accounts)

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user_vq0unz

Visitor

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2 Messages

I am actually a new user and this is my first time using Xfinity. I'm just unsure if I may be dealing with an account delay and this issue might eventually resolve. I also have an order number regarding the technician appointment if that's helpful. I'm primarily having log-in issues related to the account I recently created.

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2 hours ago

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XfinityThomasA

Official Employee

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3.7K Messages

user_vq0unz - Welcome to Xfinity! Just to confirm have you completed the steps to create your Xfinity ID after placing your order? You can create an Xfinity ID to access your service online. If you have not already, to create your Xfinity ID, go to xfinity.com/getstarted.
Enter the mobile number linked to your account. Then, click Continue.
Enter the six-digit verification code sent to your mobile number. Then, click Continue.
Enter your Xfinity service address. Then click Continue.
Enter your existing personal email address.
Xfinity will send you a link to verify that email address.
If you don't get the invitation, check that your email address was entered right.
You can also check your Junk or Spam folder.
You have 72 hours to click the link sent to your personal email.
If you don't click the link in time, you won’t be able to use your non-Xfinity address to log in.
You can still log in using the Xfinity ID or your comcast.net email address.
You can also add another email address to your account from the Settings tab in your account and try again.
Create a strong password following the guidelines shown. Then, click Continue.
When you're all set, you'll see a page with different ways to access your account and mobile applications.
By clicking Continue, you'll either be sent back to the page you first visited, or automatically logged in to your account.

Create your Xfinity ID - (https://www.xfinity.com/support/articles/create-xfinity-username)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Sign-In and Account Management

user_vq0unz

Sign-In Issues

XfinityThomasA

user_vq0unz

XfinityThomasA

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