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user_c5vw3e
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2 Messages

Saturday, April 19th, 2025

Switching back to primary user of my account thats under my email

My email is connected to an account and I was primary user.But was switched to secondaryuser

, and now I can't see none of my information.How do I get back to being primary user again

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1 month ago

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XfinitySara

Official Employee

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2K Messages

5 months ago

Hey there, @user_c5vw3e! Thanks for coming to the Xfinity Community Forum and for posting your question about changing user roles for an account. You've come to the right place for help! Our team is awesome to work with because we'll always do whatever we can to review and resolve issues, providing you with all the information you need :) Please see the "Change user roles" section of this article, and let me know if that helps! The Primary/Account Holder is the one who can typically edit existing user roles on an account.

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user_c5vw3e

2 Messages

@XfinitySara​ that didn't help whatsoever. How can i instead go about just taking my email off the account entirely if i am not primary account holder anymore. I have asked the primary to donit multiple times but said person has refused to.

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5 months ago

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XfinityPeterH

Official Employee

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2.2K Messages

 

user_c5vw3e Thank you for your feedback! To assist you further, please send us a Direct Message with your full name and service address. We'll locate and verify your account, then work with you on any modifications needed.

How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
3. Click the "New message" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link: 
https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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user_fb77j0

Visitor

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1 Message

1 month ago

Trying to sign into a different account while at my own home or from my phone number keeps automatically taking me to my own account. I don't want to log into my own account. How can someone else actually access their account information? I am trying to assist a family member with health issues.

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XfinityRaf

Official Employee

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1.2K Messages

Good afternoon @user_fb77j0. Are you using the app or a web browser? If you are using a web browser, can you try a private/incognito one? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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Again

Expert

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32.4K Messages

@user_fb77j0 

Good afternoon @user_fb77j0. Are you using the app or a web browser? If you are using a web browser, can you try a private/incognito one? 

In addition to what @XfinityRaf posted, make sure you're logging out of your account.  And, you might have to delete your cookies and cache and then close your browser and start a new session.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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1 month ago

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