Tenure Bridge Request: Diamond Status Reset After Plan Change

Thank you for the link. I can already see both accounts, so they are linked to my identity. However, the Tenure did not carry over to the new active account. 

Since this is the same household and same Primary user, the account with the longest tenure should be the Program Account. Right now, the new account is showing as 'Not Eligible'

Could you please open a Tenure Restoration Ticket to backdate the 'Member Since' date on my new account to match the 14-year history of the old one? I would like to ensure my Diamond status is bridged correctly.

Xfinity Rewards would be based on account holder and not based on the Xfinity ID being used @user_BP12. If the account holders are different for both accounts, tenure will not be allowed to carry over. If the accounts are under the same account holder, you can submit a request by visiting https://www.xfinity.com/Support/Rewards.

Thank you for the link, the accounts are already linked under the same account holder. The issue is that the Tenure did not bridge to the new active account. There is an “ineligible” for rewards suddenly as well.

According to Section 3(c) of the Xfinity Rewards Terms, tenure must be reinstated if service is resumed within 90 days under the same credentials. My mother has Diamond tier, but the system has reset her to Silver on the new $50 plan.

Can you please open a Tenure Restoration (ECM) Ticket to have a specialist manually bridge the original service start date to her new active account number?