Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager

Facing issue for last 3 days. Yesterday customer care representative working tp activate the mobile line and faced issue that my credit card is not working (Tried all working credit cards), then they asked me to use xfinity app to activate for which getting error Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager

Last resort they asked to go to xfinity store to very my ID etc, whic also I did yesterday and they are also not able to activate the line. Wasted more than 3 hours so far.

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XfinityQue

Official Employee

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94 Messages

26 days ago

Good morning Sidgpt. Thanks for reaching out regarding your concern. I apologize for your experience activating your new mobile line. Those procedures are usually very simple but rest assured, you've reached the right team! I want to help you resolve your concern - when you state to activate the mobile line, could you explain that a bit more? It could be a new line of service, a replacement, or upgrade.

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Sidgpt

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3 Messages

its new line we are trying to add

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26 days ago

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user_ypc558

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2 Messages

22 days ago

I am having the exact same issue. Tried three different cards and I’m getting this message in the app while trying to activate a new line of service with Xfinity mobile. Xfinity needs to fix this asap!
Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager

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Sign-In and Account Management

Sidgpt

Tokenization Request is declined. Reason code 481 Reason Message: The order has been rejected by Decision Manager

XfinityQue

Sidgpt

user_ypc558

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