Visitor

 • 

3 Messages

09/14/2026 12:12 AM

Transfer account

How do I transfer account to housemate

Oldest First
Selected Oldest First

Official Employee

 • 

1K Messages

2 days ago

Greetings, user_751nf6! Thanks for posting on our XFINITY Community forum with your account holder change request. You are more than welcome to have this change applied by visiting your local XFINITY Store with the documents required or our team can also assist by submitting a ticket to request this change on your behalf. Please let us know how you would like to proceed. 

 

Visitor

 • 

3 Messages

I would

like to transfer the account on-line. 

Official Employee

 • 

4.4K Messages

@user_751nf6 Thank you for confirming that. Our team would love to further assist you. Please send us a DM to Xfinity Support with your full name and address to get started.

To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here