Transfer of Service to new account holder

Hello @user_yasges, thank you for taking the time to leave a post. We completely understand wanting to make sure your roommate can keep the services active after you move out. We’d be happy to help review the account and go over the available options for transferring ownership to your roommate. For your privacy and account security, please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.