Visitor

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2 Messages

Tuesday, February 24th, 2026 6:55 AM

Transfer Wifi account to flatmate

Hi, I’m moving out of my house and I want to transfer the current wifi account to my flatmate. Could someone assist me in doing so?

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Official Employee

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3.2K Messages

1 month ago

 

user_vbs9ge Thanks for reaching out about doing a change of responsibility for the account. We can put in a ticket for you to do it remotely, and you can upload the documents the team that handles the request if you like. That will take a few weeks, but if you need to get it done quickly you can do so in a store location with both you and the person taking over there. That is quicker given it's in person. Let me know if you would prefer I put in the request for you. 

 

Visitor

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2 Messages

Okay, I would like to proceed with the remote option. I can upload the documents for further processing.

Official Employee

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2.1K Messages

Sounds like a plan, @user_vbs9ge! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. 

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