2 Messages
Treat your best customers the worse
I'm tired of paying my money to you guys faithfully and you still haven't corrected my issue for over 2 years now. Not even the general manager couldn't help me. Talking about he was going to call me back. I'm the only owner of my Xfinity app...and different agents I talked to made me make different accounts to see if I can change the role on my account after I moved from my last apartment. And no matter what it still says I'm not allowed to make any changes because that's not my role....Now y'all don't accept bill payments over the phone with a live agent. SMDH....Can anyone tell me a better wifi company please??
XfinityBradM
Official Employee
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902 Messages
1 day ago
@user_dvcp2n You can locate the primary Xfinity ID associated with your account by using our lookup tool. Once you have found it and unable to login we would recommend resetting your password. If you're having issues logging in with the correct Xfinity ID and getting access to the primary role, we would need to refer you to our Customer Security Assurance team if you're unable to locate the correct Xfinity ID.
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