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DreamSayerZ
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Problem Solver

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1K Messages

Tuesday, May 19th, 2026 7:27 PM

Trouble with my account

I'm having difficulty accessing different options on my Xfinity account. For instance checking other offers or deals. The pages will not load or I receive errors. And asked to select account. Happens in the Xfinity app as well. I think it's because I have 2 accounts at the same address. Can someone please fix this and nuke the inactive account?

Question

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Updated 

2 days ago

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XfinitySara

Official Employee

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2.6K Messages

2 days ago

We appreciate the post with your account questions and concerns, @DreamSayerZ. Thanks for reaching out! Of course, the Digital Care Team is happy to take a closer look and help in any way possible. First, to clarify, have you already run through the "basic troubleshooting" such as clearing cache and cookies, force-closing the app, uninstalling, re-installing, trying incognito mode for the website, etc.?

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XfinityThomasA

Official Employee

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3.5K Messages

2 days ago

 

DreamSayerZ - Thank you so much for taking the time to share those steps with the community! We truly appreciate you contributing in a way that helps other readers—it really reflects the spirit of the Xfinity Forums. We’re grateful to have you as part of the community!

 

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