Visitor

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1 Message

Thursday, March 12th, 2026 12:55 PM

Trying to Get the Sign In Page [Edited]

This is my email address, [Edited: "Personal Information"] and I am trying to get the sign in page.  Please tell me how to connect and stay connected whether I am on my home WiFi or another.

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Expert

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116.9K Posts

14 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Expert

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33.9K Posts

13 days ago

@user_9vu2of 

This is my email address, [Edited: "Personal Information"] and I am trying to get the sign in page.  Please tell me how to connect and stay connected whether I am on my home WiFi or another.

https://connect.xfinity.com/appsuite  <----- this is where you sign in to webmail.  Bookmark it.

Official Employee

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3.1K Posts

12 days ago

 

user_9vu2of, Hi there! Thanks for reaching out. I can understand the importance of staying connected online, whether at home or on the go, as a customer myself. You've come to the right place. Our team of experts can help with this over social media. To get to your sign‑in page and stay connected whether you’re on home WiFi or away, you’ll want to sign in at xfinity.com or use the Xfinity app. To further assist, can you share some more details of what's going on so 
I can walk you through the exact steps to reconnect your account and make sure you stay logged in wherever you are? Are you getting an error when signing in? As a friendly heads up, we ask that you please do not post personal information publicly for security purposes.

 

Visitor

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1 Message

10 days ago

confusing I am sure others will agree

New Poster

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2 Posts

10 days ago

I cannot sign in to my email account. Why? It only allows me to sign into the forum - not helpful. Please help!

Official Employee

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2.8K Posts

 

cinda1960 Are you seeing an error when trying to log into your email? When was the last time you were able to log in successfully?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

33.9K Posts

@cinda1960

I cannot sign in to my email account. Why? It only allows me to sign into the forum - not helpful. Please help!

https://connect.xfinity.com/appsuite  <----- try here.  If you can log in, bookmark it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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