Thanks for meeting us here in our community, @user_17ksoe. Sorry to hear about the trouble with NBC. I can see how it would be difficult to watch your programming. Have you tried any troubleshooting?
To troubleshoot TV issues, follow these steps: -Ensure the TV and TV Box are plugged into working power outlets. -Hand-tighten all cable connections. -If using an HDMI cable, confirm it's connected to the correct ports. -Turn on the TV and TV Box. -Set the TV to the correct input corresponding to the HDMI port used.
XfinityLinda
Official Employee
•
2.5K Messages
4 hours ago
Thanks for meeting us here in our community, @user_17ksoe. Sorry to hear about the trouble with NBC. I can see how it would be difficult to watch your programming. Have you tried any troubleshooting?
To troubleshoot TV issues, follow these steps:
-Ensure the TV and TV Box are plugged into working power outlets.
-Hand-tighten all cable connections.
-If using an HDMI cable, confirm it's connected to the correct ports.
-Turn on the TV and TV Box.
-Set the TV to the correct input corresponding to the HDMI port used.
Here's a helpful article while troubleshooting TV issues: https://www.xfinity.com/support/articles/x1-reboot-my-set-top-box. Please recheck the channel after following these steps.
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