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user_6j96z6
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2 Messages

Thursday, January 1st, 2026 3:23 AM

Two accounts - app only works with one

We have two accounts - one for our new address that we will move to soon and one for our current address. When we try to sign into the new account on the app, nothing happens and no sign in occurs. What is going on? I can access the new account on the web just fine.

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5 days ago

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XfinityVictor

Official Employee

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1.9K Messages

7 days ago

 

user_6j96z6 Hello, I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_6j96z6

Visitor

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2 Messages

Thank you - I have just sent a DM

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7 days ago

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user_0pemge

Visitor

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1 Message

5 days ago

i am having a similar issue

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XfinityOrlandoM

Official Employee

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2.9K Messages

@user_0pemge

Thanks for reaching out to us we do apologize for any inconvenience, can you give us a little more detail on what happens when you try & into your accounts?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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