Skip to main content
user_36ic8f
1st Topic

2 Messages

Wednesday, January 22nd, 2025 9:42 PM

Closed

Two accounts with same phone number and address

I am unable to access my Comcast bills as there are two accounts linked to the same address and phone number. Although my bills are getting paid, I cannot log into the correct account. When I try, I am told I need to reset my password. When I try to reset my password, it says I need to be connected to my home wifi. I am connected to my home wifi. I don't know what to do. 

Question

 • 

Updated 

1 year ago

119

1

0

Oldest First
Selected Oldest First
XfinityBenny

Official Employee

 • 

1.6K Messages

1 year ago

@user_36ic8f Thanks for adding a post to the community. It is a great place for help, and we appreciate you sharing the experience. Are the two accounts active? 

2

0

user_36ic8f

2 Messages

@XfinityBenny​ No. Only one account is active, and the active account is the one I can log into. I need to access the receipts for my internet service for reimbursement from my employer.  

1 year ago

0

XfinityFrank

Official Employee

 • 

2.4K Messages

@user_36ic8f, thanks for confirming. To be clear, you're stating there are 2 XFINITY login ID's associated to one billing address and phone number? Or are you trying to log in to an ID for a previous billing address to get statements?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

1 year ago

0

forum icon

New to the Community?

Start Here