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user_4g7d00
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3 Messages

Friday, November 14th, 2025 7:24 PM

Unable to activate Peacock subscription

I have tried everything but xfinity will not allow me to activate my free peacock subscription that came with my new service. It says I’m not eligible for the promotion and “it doesn’t look like you have any subscriptions to activate”.  I called customer service and they told me to order a xumo box and I could activate it through there and that didn’t work either. I am very frustrated. Please help!

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14 days ago

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XfinityMatthew

Official Employee

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1.1K Messages

21 days ago

Hello user_4g7d00 I am sorry to hear about the activation issues with Peacock. For your awareness a lot of accounts on the newer plans are being impacted by a known issue right now with Peacock activation. Our network engineers are working on a solution for it currently. We would be happy to try some possible fixes with you and if those don't work we can get your account added to the list of impacted accounts. 

 

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user_4g7d00

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3 Messages

Yes please add me to the list of impacted accounts. The only “fix” I was told was to activate through Xumo which also did not work. What other fixes are there?

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21 days ago

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XfinityMatthew

Official Employee

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1.1K Messages

@user_4g7d00 I see you sent us a direct message. I'll continue with you there. We will need some personal information and access to the account. But we can try and reset the activation process for you. If that doesn't work we will get you added to the impacted accounts. 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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21 days ago

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user_4g7d00

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I did not get an answer at all. Just that it’s a known issue. It’s been 2 weeks of this. Very frustrating. 

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14 days ago

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XfinityQue

Official Employee

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265 Messages

 

user_4g7d00, hi there. We apologize about the delay in resolution, If you are able to respond to us there, that should reopen your cased submission as we will be able to continue assisting you. Thanks for responding. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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