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jtlargent
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Wednesday, August 6th, 2025 12:20 AM

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Unable to change secondary email or phone number on member account

I am unable to change the phone number or secondary email on a member account.  It keeps trying to send me a verification code which never comes through and as a result, I cannot make any changes.   Please assist. 

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11 months ago

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XfinityQuemekia

Official Employee

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1.2K Messages

11 months ago

I'm sorry to hear about the trouble you are having updating the secondary email @jtlargent, I'm sure that can get pretty annoying.

Is the verification code being sent by text or email? 

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jtlargent

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3 Messages

code is being sent by text

11 months ago

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XfinityAmandaB

Official Employee

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3.3K Messages

Thank you for confirming. When you are attempting to receive the code, are you at home connected to your home network? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 months ago

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jtlargent

Visitor

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3 Messages

yes, I am connected to my home network

11 months ago

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XfinityAmandaB

Official Employee

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3.3K Messages

Perfect, that normally helps with verification. Is there the option to receive the code using another method?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

11 months ago

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