Visitor
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3 Messages
Unable to switch to Xfinity mobile
When attempting to switch to Xfinity mobile from my current provider for the free year of unlimited service, I'm asked to provide an SSN. I do not have an SSN and need help.
Visitor
•
3 Messages
When attempting to switch to Xfinity mobile from my current provider for the free year of unlimited service, I'm asked to provide an SSN. I do not have an SSN and need help.
XfinityKei
Official Employee
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2.1K Messages
3 months ago
@mahesh100 Thanks for reaching out and letting us know about your Mobile account verification. As a friendly reminder our Mobile team can be reached directly at 1 (888) 936-4968 to assist you further with verification.
Did you receive a link or email? I recommend following those steps as it should have a place for you to upload your documents. I believe for verification you can use a valid state-issued ID (U.S. only)., Driver's license (U.S., Canadian, or Mexican), Passport book (U.S., Canadian, and Mexican).
I have a link from our mobile website that goes into this information as well https://www.xfinity.com/mobile/verify.
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