Visitor

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1 Message

Monday, July 20th, 2026 6:21 PM

Unlink New Account

Hello, I set up a new xfinity account today and it looks like it linked to an old one automatically. Can you please sever any ties between my new account and which ever account it attached to?

New account was made using the email address attached to my forums account.

Thank you,

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Official Employee

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2.5K Messages

11 days ago

Hi there, @craig28. Thanks for reaching out to us here on the Community Forum. You should be able to manage the accounts linked to your XFINITY ID with the directions located here : https://www.xfinity.com/support/articles/switching-between-multiple-accounts. Let us know if that works for you, and if you need any additional assistance.

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