Hello @user_galpbu, thank you for taking the time to leave a post. I can understand why seeing an unfamiliar username on your account would be concerning. The username is an automatically generated display name that was assigned when you first accessed the Xfinity Community Forums without selecting a custom username. When a forum user doesn't choose a display name during their initial visit, the system creates a randomized username beginning with user_. This default naming helps protect your privacy by ensuring that your real name or email address is not displayed publicly on the forums. Let me know if this helps.
XfinityMarshante
Official Employee
•
1.3K Messages
2 days ago
Hello @user_galpbu, thank you for taking the time to leave a post. I can understand why seeing an unfamiliar username on your account would be concerning. The username is an automatically generated display name that was assigned when you first accessed the Xfinity Community Forums without selecting a custom username. When a forum user doesn't choose a display name during their initial visit, the system creates a randomized username beginning with user_. This default naming helps protect your privacy by ensuring that your real name or email address is not displayed publicly on the forums. Let me know if this helps.
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