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I talked to a live chat agent about how I don't show as the primary on my account. I am the only person to use the account and pay all the bills for 15 years but now when I sign in it says I'm restricted. I thought they fixed it and they made it worse.

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XfinityKassie

Official Employee

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2.3K Messages

4 days ago

user_qq4sxz Good morning! We appreciate you taking the time to reach out to our Xfinity Forums Team regarding your access to your Xfinity online account. I'd be happy to take a look, and see what's going on to resolve the issue. To begin, please send a Direct Message with your name, service address, and the email address that should be associated with your User ID. I look forward to working with you today!

Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Sign-In and Account Management

user_qq4sxz

User role

XfinityKassie

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