Verifying Contact Information

My roommate recently moved out and transferred the account to me. The name, email, and phone number has been changed and verified. I am trying to add a payment method but it states that I need to verify my contact information although I believe that’s already been done.

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XfinityMarshante

Official Employee

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456 Messages

30 days ago

Hello @user_9vdm27, thank you for taking the time out of your day to leave a post. Sorry to hear that you are having issues updating your payment method. When you log into your account under account identity, then Xfinity ID and security, is the 2-step verification turned on?

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user_9vdm27

Visitor

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2 Messages

Just turned it on. Still says I need to verify contact information

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29 days ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

Thank you for letting us know that you turned it on @user_9vdm27. To confirm, did you receive an email or text message with a code to verify your contact information? Have you also tried logging out and back in or clearing cache and cookies?

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29 days ago

Sign-In and Account Management

user_9vdm27

Verifying Contact Information

XfinityMarshante

user_9vdm27

XfinityAlyssaA

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