Hey there @user_27ef1z! I completely understand how stressful it is when you just want to view your bill and pay your balance, we definitely want to get this sorted out for you quickly. To help me figure out the best way to get you back in, could you tell me a little more about what's happening? What specific error message are you seeing when you try to log in? Are you trying to log in through the Xfinity app on a phone, or using a web browser on a computer?
XfinityQuemekia
Official Employee
•
1.3K Messages
1 month ago
Hey there @user_27ef1z! I completely understand how stressful it is when you just want to view your bill and pay your balance, we definitely want to get this sorted out for you quickly. To help me figure out the best way to get you back in, could you tell me a little more about what's happening?
What specific error message are you seeing when you try to log in?
Are you trying to log in through the Xfinity app on a phone, or using a web browser on a computer?
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