Website keeps logging me out

I made an account to get wifi and pick it up in person. The website logged me out. I keep trying to check my plan, but the check plan page either doesn't work or I keep getting logged out. I have completed sign up, I have verified, and I have tried different browsers. It's not working.

I tried to call customer service, but it says my phone number is not linked to an Xfinity account.

What do I do

Responses

XfinityAbby

Official Employee

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299 Messages

2 days ago

Hello @user_1pgsf7. Thank you for reaching out on our Community Forum. Have you gone to the Xfinity store to pick up your equipment yet?

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user_1pgsf7

Visitor

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3 Messages

No I haven't because I'm not sure if the plan went through online

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6 hours ago

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user_1pgsf7

Visitor

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3 Messages

I get an "Access not Authorized" when I try to log in on the app.

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6 hours ago

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XfinityRay

Official Employee

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3K Messages

I looked up the account you logged into the Xfinity Forums with, user_1pgsf7. The order is pending and ready for equipment pickup. The date is not set for when the order should complete which may be causing the Not Authorized error. Your Xfinity ID is set up and active so you should be able to view your account in the app and online once it is activated. The store agent will add the date and complete the order so you are ready to go when you return home with the equipment. Make sure to bring picture ID with you so they can release the equipment.

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5 hours ago

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Sign-In and Account Management

user_1pgsf7

Website keeps logging me out

XfinityAbby

user_1pgsf7

user_1pgsf7

XfinityRay

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