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user_rikkcp
1st Topic

5 Messages

Saturday, April 5th, 2025 2:21 AM

When will the plan builder webpage go back online?

I've tried on multiple computers and it just loops forever

https://www.xfinity.com/buy/plan/offersfilter?upgrade=true&intref=xawe:bufl:0&referrer=xa 

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Updated 

17 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

17 days ago

 

user_rikkcp If you are trying to look into new promotion options as a current customer, try our Repackage page. I was just using that page to help another customer with reviewing some offer details. 

 

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user_rikkcp

5 Messages

When I use that link and click shop all deals, this is what I see

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17 days ago

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user_rikkcp

5 Messages

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17 days ago

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user_rikkcp

5 Messages

Or if I try the plan builder

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17 days ago

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XfinityAmandaB

Official Employee

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2.1K Messages

 

user_rikkcp That is odd for sure. I just checked the new customer options as well and was able to pull up plans. I would recommend trying to close out all of your current browser windows after clearing the cache and cookies of your browser before trying to pull the page up again. Or try a different browser option to see if that helps. 

 

I am an Official Xfinity Employee.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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user_rikkcp

5 Messages

Using a non-chrome browser seemed to do the trick

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17 days ago

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