Visitor
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1 Message
Xfinity Account Cancellation
I spoke with an agent on the phone last week to have them cancel my account as of tomorrow, the 21st. How do I know the services will be shut off then? And how do I know it will actually be cancelled? I never got any sort of confirmation.
XfinityDena
Official Employee
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3.4K Messages
15 days ago
I would be happy to take a look at the account and confirm. @user_5yo7e7 Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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XfinityVictor
Official Employee
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1.4K Messages
15 days ago
OK, I am glad we were able to check and make sure your account disconnects on the date you had requested.
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