Xfinity account link issue with Peacock - Error PPG_0017

Hi, thanks for the reply. I am unable to unlink my peacock account because the system currently believes it is not linked to any account. However, if I try to go through the activation process, peacock believes that my current email is linked to an Xfinity account.

Thank you for the information @user_267cya, we can take a look at this for you. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

Hi @user_267cya! If you recently moved, have you tried signing straight into Peacock to check your status? If it tells you a subscription is required, I've had a few customers successfully activate theirs just by trying a secondary email address they use.

@XfinityQuemekia​ I would like to use my existing peacock account, which has my saved programs, etc. 

@user_ek2vkg​ 

I had to send a message to Xfinity Support and request they open a support ticket. Nothing I could do on my own. They helped me resolve my issue. It took about 3 days.

@XfinityBillie​
PPG_0017_dc40762 here is the error code I am getting. I don't have another email to link to peacock so I would like to use the email used previously 

@user_ek2vkg  Have you moved as well?

When was the last time you accessed your Peacock account?

Have you tried all the emails you have including email not associated with your Xfinity account such as iCloud, Yahoo, Gmail, Outlook etc.

Once your correct email login is discovered we can walk you through the steps to change it which I have below:

1.Go to the StreamStore through xfinity.com/yoursubscriptions.

2.Click Help & more info and click Unlink Peacock account

After clicking Unlink Peacock:

3.You’ll have to confirm the Peacock account you want to use.

4.Select No, please use another account to use a different email.

5.Enter the email you’d like to use.

6.Select Continue then sign in and activate your subscription. First we need to figure out the login.

Yes I just recently moved and have tried all of the emails I have access to