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user_eh7bc5
1st Topic

Visitor

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3 Messages

09/15/2026 5:42 PM

Xfinity account not eligible for benefits

I've tried logging in a few different times, I had a previous account then recently signed up for a new on with multiple services. I haven't been able to get this resolved

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5 hours ago

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XfinityBillie

Official Employee

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4.4K Messages

7 hours ago

@user_eh7bc5 Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please clarify for me what benefits you are showing that you are not eligible for, so we can better assist you?

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user_eh7bc5

Visitor

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3 Messages

Xfinity rewards benefits

https://www.xfinity.com/membership

(edited)

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6 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

Thank you for the clarification. Are you getting a message that you are not eligible for the Membership program, or are you not able to redeem a reward?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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user_eh7bc5

Visitor

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3 Messages

that i am not eligible for membership, I have 2 services with Xfinity home and internet

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5 hours ago

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XfinityJohnG

Official Employee

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3.1K Messages

Okay, I will be happy to take a look at that status from here. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

How to: Direct messaging within the forum | Xfinity Community Forum

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

5 hours ago

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