Visitor
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1 Message
Xfinity id and tracking order
I placed an internet order on August 20 and my order is still pending. I was told a technician is scheduled for tomorrow, but I have no confirmation email and I can’t see the appointment in my account. Can you verify that the installation appointment is still scheduled? Whenever I try to login to the app or on browser it says, access not authorized, why’s that?
XfinityEricB
Official Employee
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3.5K Messages
11 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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