user_7uncsb Hello and thank you for reaching out via our XFinity Community Forums. I'm sorry you're having trouble with your NOW Pass. A few common issues are a typo in the email address, the email landing in Spam/Junk, or a delay in delivery after purchase. Please check your Spam/Junk folders and confirm your payment went through. If you still can't find the email, contact NOW Pass Support at https://www.xfinity.com/now/help for assistance with your purchase and confirmation email.
XfinityChristy
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