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user_tp658f
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Thursday, January 29th, 2026 3:58 PM

Xfinity will not let me into my current address account

Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account. 

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2 days ago

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33.7K Messages

1 month ago

@user_tp658f 

Randomly signed me out one day and when i went back in its stuck as my address from 3 years ago as a default and will not let me back into my current address. No matter what i do i went to manage linked accounts there is no option to switch the default account. 

Call Customer Security Assurance

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

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user_rae27

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[Edited: "Personal Information"]

Account holder - [Edited: "Personal Information"]

same physical address

(edited)

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4 days ago

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XfinityBrianH

Official Employee

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2K Messages

 

user_rae27 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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2 days ago

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XfinityEricB

Official Employee

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3.1K Messages

1 month ago

 

user_tp658f Thanks for reaching out to us here on our Forums page for assistance with you account access. I would be happy to assist you with getting the concern addressed with accessing the current account. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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