The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Good evening, and thank you for reaching out on our Community Forums-we appreciate it @user_c37987.
I see that you’re having trouble accessing your account, and we’d be happy to help take a closer look. Are you receiving any error codes or messages when attempting to log in?
@user_c37987 That's why we are here to help. We want you to be able to access your account, and go over your billing concerns. In regards to your access, is the issue coming from a web browser or from the Xfinity app?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon user_qigs5h. You have reached the right team. I would be happy to assist you further. I do have a couple questions to help me better assist you. How are you currently subscribed to Netflix (ie: through a plan with us, through an Xfinity piece of equipment, or through Netflix directly)? Here is some additional information if you do have Netflix through us.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
•
118.5K Posts
8 days ago
The concern is not "Home Security Rules And Automations" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAlyssaA
Official Employee
•
2.7K Posts
8 days ago
Good evening, and thank you for reaching out on our Community Forums-we appreciate it @user_c37987.
I see that you’re having trouble accessing your account, and we’d be happy to help take a closer look. Are you receiving any error codes or messages when attempting to log in?
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