You don't have Xfinity Services There isn't an Xfinity service associated with this Xfinity ID

Thank you for letting us know you are also running into this issue with managing your mobile services. I have run into this error if a customer's mobile account is not connected to their core/home services. Most of the time, your mobile services move with your home services, but in some cases, the mobile lines are left behind. There is an option to help us migrate the mobile lines if they were not moved to the correct account, along with the other services. 

Did you make a change in your account, like moving to a new service address, before this issue started occurring?

All I did was change my email.

Where did you change your email at? 

Logged into my Xfinity Account. Worked fine for about a month or so then started seeing that no services message.

Have you used your username to sign in or just the email address? 

Awesome, I am glad to hear the issue has been taken care of! Can I help with any other concerns before we mark this as resolved?

Hello @hispanic, thank you for your comment. When you try accessing your Now account, are you going through the NOW portal or from this link https://customer.xfinity.com/now

I was not aware of the NOW portal. I simply signed into the xfinity.com web site or signed-in via the Xfinity app. I now see the "Looking to manage NOW Internet or Mobile? Go to NOW services" verbiage from the "Account and identity" page on the xfinity.com web site. Seems like a poor user experience to expect a customer to mentally distinguish the NOW Xfinity web site from the Xfinity web site. I would think that would be automatically detected on login.

To exacerbate the confusion, the reason I was looking through my online account is that I received a random paper bill from Xfinity (for $0). My intention was to turn on paperless billing. The bill makes no mention of NOW and includes an Xfinity account number. Regardless, thank you for your assistance. I appreciate it.

Hello @hispanic, Thank you for sharing this. I can absolutely understand why this experience was frustrating and confusing. Your expectation that the correct service view should be automatically detected once you’re logged in is completely reasonable. We truly appreciate you taking the time to explain what happened and for pointing out where the experience fell short. Feedback like this is valuable and helps highlight opportunities to improve clarity and reduce friction for customers going forward. Thank you again for your patience and for your kind words. We’re glad we could help