Visitor

 • 

1 Message

Saturday, August 1st, 2026 12:02 AM

You don't have Xfinity Services

I went to change my password and got the message "you don't have Xfinity Services".

Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

24 days ago

 

user_2nucvg Have you logged into your account in the past?

 

Visitor

 • 

1 Message

I’m getting the same exact thing like I don’t have access to my own account anymore and I’ve logged in MANY TIMES 

Official Employee

 • 

4.5K Messages

@user_atrcr3

 

I am sorry to hear of your logging in issue. Have you tried to search for a primary username? You visit the link: xfinity.com/username to locate your username. Once you have your username, you can go to xfinity.com/password to update your password.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here