Visitor

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2 Messages

Monday, August 24th, 2026 1:41 AM

Your Xfinity account is already linked to another Peacock account

I am trying to activate the Peacock Premium benefit included with my NOW StreamSaver plan. My Xfinity account shows Peacock Premium as “Activation required,” but when I select Activate, Peacock says, “Your Xfinity account is already linked to another Peacock account.”

I do not know which Peacock account is currently linked to my Xfinity account, and Peacock’s Account Finder cannot locate it.

Please help remove or reset the existing Peacock account linkage so I can activate Peacock Premium with my current account.

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Official Employee

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1.2K Messages

19 hours ago

Hello @user_meb7tb thank you for taking the time to reach out on our community forum! Did you have Peacock activated before at another address with us? 

Visitor

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2 Messages

Hi, Yes I did. I had an account but I canceled it when I got this. 

Official Employee

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1.2K Messages

That is probably why you are getting this error @user_meb7tb

Please send us a direct message with your full name and service address so that we can assist you further. To do so, click on the chat icon located at the top right of this forum's page. Here are the detailed steps to direct message us: 

 

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