New Poster
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2 Messages
1 PST error message
We were receiving TV signal fine earlier today.
Switched over to play XBox.
When switching back to Xfinity, we got an error message.
Rebooted, checked all connections and error still persists.
We do have internet.
Could it be a service issue only affecting cable or perhaps we need a new box?
XfinityThomasC
Official Employee
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2.9K Messages
5 days ago
Hello, @Kde69 have you recently had any area wide service interruptions? When checking the connections have you checked and removed any splitters temporarily to test its functionality? Also, swapped any HDMI and power cords? These are some common reasons for the 1PST error. Check out this video https://www.youtube.com/watch?v=Bg4LmWByGOw for more details about this error.
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