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user_8adp57
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Regular Visitor

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22 Messages

Thursday, June 19th, 2025 6:34 PM

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4k and DVR and coax

I called asking about 4k tv and was sent a xi6-t box. It is wireless only and does not have DVR. Do I need to give up coax and DVR just to get 4K? It took me half a day to get through to order the 4k box so trying here in case there are some knowledgable answers.

Question

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Updated 

10 days ago

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XfinityEva

Official Employee

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1.8K Messages

10 days ago

Hello there! The correct box for your DVR needs would be the XG1v4 TV Boxes which are DVRs. We can place an order here for you if you are still in need of the correct box or this can also be exchanged through your nearest Xfinity Store in person. You can find your nearest store over at xfinity.com/store.

 

To place an order here just send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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user_8adp57

Regular Visitor

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22 Messages

I appreciate the response and clarification. No need to send. I will visit a store, though expedition will be no picnic based on past experiences.

For the record, my receipt of the xi6-t box was the end result of much time online and even more time on the phone, eventually leading to a conversation with an Xfinity rep. He was very aware of my current setup and needs, yet apparently still sent the wrong box. Yuck.

Thanks again.

10 days ago

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BIslander

Problem Solver

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519 Messages

10 days ago

I've received several XG1v4s through this forum.  Less success going to the store.  They only had this DVR in stock once. 

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user_8adp57

Regular Visitor

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22 Messages

Thanks, that is helpful.

10 days ago

0

XfinityShawn

Official Employee

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1.7K Messages

 

user_8adp57 You're welcome! My team is always here if you ever need our assistance. Take care, and have a good day. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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10 days ago

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