4K DVR not working on certain hdmi ports on my tv.

I was using my dvr just fine on hdmi port #2 and then it stop detecting the dvr. Now it will only work on the hdmi arc port #1 where I used to have my soundbar. Now I cannot use my soundbar because I have to keep my dvr plugged into that port. The other two hdmi ports work fine when I plug other devices into them.

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XfinityEmilyB

Official Employee

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2.7K Messages

26 days ago

dmattes22 Thank you for reaching out to my team so we can make sure you can use both your soundbar and your 4K DVR. Have you tried swapping the HDMI cable for a new one to see if your TV will recognize the DVR?

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dmattes22

Frequent Visitor

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11 Messages

Ordered and tried an even better cable and it won't work on any port. Tried other devices and they work just fine on any of the hdmi ports. I ordered a new box, third one, to see if it will work.

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25 days ago

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dmattes22

Frequent Visitor

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11 Messages

I ordered and tried a better cable and that does not work with any of the ports. Tried other devices and they work just fine in all hdmi ports. Ordered another new box, third one, so hopefully this one will work and continue working.

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25 days ago

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XfinityEmilyB

Official Employee

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2.7K Messages

dmattes22 Thank you for giving that a try. Please respond here once you set up the box and let us know how it's working out for you. If you don't have it already, check out our Xfinity Stream App, which lets you watch TV when you're away from your cable box, access On Demand content, and even view/schedule new recordings. I personally love it! You can learn more here.

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25 days ago

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dmattes22

4K DVR not working on certain hdmi ports on my tv.

XfinityEmilyB

dmattes22

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