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Brads5624
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Wednesday, April 17th, 2024 1:05 AM

Absurd delay for live sports on Xfinity in 2024

I understand every network is going to have a slight built in delay....

But Xfinity adds on another 45 to 60 seconds of delay specifically for live sports. I don't know if it's their feed, or the way they are processing their feed to bring it into the home, but something needs to change ASAP. 

In this day and age of live information being so critical, It's hard to imagine that I will be watching a basketball game that is four or five baskets behind live action, with apps telling me a completely different game situation and score than what I am seeing on my TV. 

I truly hope this can be addressed ASAP by Xfinity. There should not be a delay for live sports that is this long in 2024! 

And yes, I have reset my set top boxes, I have recycled all the streaming boxes and nothing fixes this insane delay that Xfinity manufactures for their sports and other programs.

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3 days ago

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XfinityAldrik

Official Employee

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1.7K Messages

7 months ago

Thank you for reaching out to us @Brads5624! We work with broadcast networks, regional sports providers, and local TV station owners to expand the content available with our services. As a cable provider, we relay the signal sent by the networks. While it can be frustrating, it is common for live television to have a delay to prevent mistakes or unacceptable content from being broadcasted. 

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Brads5624

5 Messages

@XfinityAldrik​ hi Aldrik - I absolutely understand there is a standard delay. 

Yet, on Xfinity there is an additional 45-60 second delay, packed on top of the standard delay. For instance, my father has DirecTV which has a "normal" broadcast delay for live sports. Xfinity has added on to that delay significantly. 

There are also MANY other threads on here that point to a similar experience from other Xfinity customers.

It's not the regular delay, it's what Xfinity is adding on to that delay that is the issue. Makes it impossible to enjoy live sports in 2024 on your platform.

Can you please escalate this up the chain? This needs to be figured out...

Thank you!

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7 months ago

XfinityAldrik

Official Employee

 • 

1.7K Messages

We can certainly take a further look @Brads5624! Could you please send our team a direct message with your full name and full address? To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 months ago

0

user_fu88b1

1 Message

Does Xfinity have any plans to remedy this during this playoff season? Located in Boston, with both Celtics and Bruins in the playoffs, we’re watching basketball 3-5 points behind and hockey a full :45 seconds behind. This is well documented, known to Xfinity, why is this the case?

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7 months ago

XfinityBrianH

Official Employee

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934 Messages

 

user_fu88b1 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 months ago

0

user_gqk8g1

1 Message

@user_fu88b1​ it is really really annoying!   Been bugging me for a while.   Are there any solutions.   My phone notifies who won while I’m still watching.   Makes me want to abandon cable altogether and just stream.  A delay is a delay no matter how long it is

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6 months ago

user_0bvf0j

2 Messages

6 months ago

I am gong to contact an attorney tomorrow for a class action lawsuit  because xfinity makes claims to watch live sports which are not live.  [Edited: "Solicitation"]

(edited)

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user_38888d

Visitor

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3 Messages

5 months ago

Is Xfinity doing anything to fix this or just going to keep acknowledging that it's an issue and do nothing? I am constantly having things spoiled by phone alerts or texts from others when things haven't happened on tv yet. Sometimes it is still in a commercial when the Phillies score changes. Why is the regional sports fee continuing to increase when I could just stream the events at a slower delay than watching through cable? The problem has only gotten worse as the Phillies season continues.

1

XfinityThomasC

Official Employee

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2K Messages

Hello, @user_38888d The Regional Sports Fees is an itemized charge based on our costs of providing Regional Sports Networks (like The Big Ten Network and Marquee Sports Network) that we carry on our cable systems in each area. These costs include fees that Regional Sports Networks charge us to carry them on our cable systems, fees that are among the fastest-growing components of our programming costs. The increase in the Regional Sports Network Fee for 2024 reflects increasing charges to Comcast from regional sports networks.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

0

user_2fc3dc

Visitor

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2 Messages

5 months ago

I want to know why when I watch Phillies games there is a 10 - 15 second delay on the box vs the streaming app -- how is the streaming app ahead of the box?

2

XfinityAlfonso

Official Employee

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1.2K Messages

Hello user_2fc3dc you can say "Philadelphia Phillies" into your Xfinity Voice Remote to see all available viewing options for this team or any team.  The delays via the streaming app or live TV are based on how that signal is received so that it can vary for different devices. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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5 months ago

0

user_kyrsfl

1 Message

The Xfinity Stream App on my phone is closer to live than the cable. 

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4 months ago

hgupta

Frequent Visitor

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6 Messages

4 months ago

Same here. We’re watching Euro 2024 finals and the Xfinity feed is a full 50 seconds behind my neighbor who has Verizon. So incredibly annoying that they are cheering way before us. Same thing happened with the NBA finals and Stanley Cup. 

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raider1996

1 Message

4 months ago

I am having the same problem too, for baseball it might be a full 60 to 90 seconds. I have a X1 box, was never an issue in the past. When I stream on my computer it is way ahead of the TV broadcast via the X1 box.

1

XfinityAntoine

Official Employee

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1.4K Messages

Thanks for reaching out, raider1996! Does the delay happen on every Xfinity box you have or only on certain ones. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 months ago

0

Rob55

Contributor

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27 Messages

3 months ago

Add me to the list of Xfinity customers who are fed up with delays of a minute, sometimes more, when I’m watching a game. I’m tired of friends texting me about a play long before I see it, and really tired of getting sports alerts from an app telling me the end of a tight game before I see it. It’s ridiculous. I’ve reset boxes many times. It does nothing. This is awful. 

1

XfinityThomasC

Official Employee

 • 

2K Messages

Hello @Rob55 

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

user_d6iddp

5 Messages

3 months ago

Greetings. I ran a live sports test today. My dad, who has Satelite Direct TV, should have been behind Live Cable but was 22 seconds ahead of my Xfinity cable, which was two plays in football. 

My other friend has YouTube TV, which is streaming, and he was 18 seconds ahead of me. It's hard to talk to family and friends during games and have notifications on because Xfinity is so delayed. 

It was like this last footbalk season and nothing has changed. 

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Rob55

Contributor

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27 Messages

3 months ago

All I know is that they keep telling people to send a message with details to support and NOTHING gets fixed. 

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schreinco

Visitor

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2 Messages

3 months ago

Had no idea that the problem was not just me.  Insane to see streaming ahead of cable TV from the same provider.  And yet the responses from Comcast employees here just ignore this. 

6

user_d6iddp

5 Messages

It's crazy, Xfinity's response is that it is a normal delay. I am switching to YouTube TV much cheaper also. 

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3 months ago

schreinco

Visitor

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2 Messages

Having your streaming app ahead of your cable TV feed is utterly ridiculous. That is just plain and simple wrong.  

When online apps that simulate a game get updates before you see it on cable TV.  

Wow.  Just wow.  Customer centric, they are not. 

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3 months ago

Rob55

Contributor

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27 Messages

It’s definitely not a normal delay. I try to remind friends that I’m a good minute or so behind them—esp at the end of a close game—not to ruin it for me. I also silence my phone at the end so an alert doesn’t ruin it. I don’t get why they don’t address this. 

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3 months ago

XfinityJeniece

Official Employee

 • 

2.4K Messages

Hey there, schreinco, thanks for reaching out through Xfinity Forums regarding the delay you have been experiencing. We would love to help with this issue. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

0

LCATL

New Poster

 • 

4 Messages

Yep, I'm casting the app to my tv and it is still faster than watching the cable.

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2 months ago

0

BillM0109

Visitor

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3 Messages

3 months ago

This is not an isolated, single customer issue. This is a Xfinity system issue. "Live" sports on Xfinity is showing nearly a minute behind actual live. I have a friend with FiOS who calls me about Phillies plays that I have not seen yet. I'm at least one, and often plays behind.  Verizon is subject to the same network delays as Comcast, but something different is going on with Xfinity. And, not just sports. The stock market closing bell on CNBC is nearly a minute behind the actual closing bell. For customers paying top, top dollar, this is unacceptable.

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Rob55

Contributor

 • 

27 Messages

3 months ago

And their response will be to ask you to contact them by DM. And then do nothing. 

3

Brdrjeuice

Visitor

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1 Message

Add me to the list of Xfinity customers who are fed up with delays of a minute, sometimes more, when I’m watching a game. I pay hundreds of dollars a month only to have sports alerts from an app telling me the end of a tight game before I see it or just screen on my phone 45 seconds to 1 minute ahead. It’s ridiculous. I’ve reset boxes many times. It does nothing. Malarkey . 

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3 months ago

Rob55

Contributor

 • 

27 Messages

Be prepared for their prompt request for you to contact them directly. And then do nothing. 

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3 months ago

0

LCATL

New Poster

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4 Messages

Mine too! At least 15 secs delayed compared to watching the phone app or texting with my friends who are watching in other states. Football games I'm at least a play behind them. Frustrating!

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2 months ago

skintime

Contributor

 • 

279 Messages

2 months ago

My fantasy football scoreboard is close to a minute ahead of the live tv feed

3

XfinityShawn

Official Employee

 • 

1K Messages

 

skintime It's normal for some delay to occur between live feeds as there is nothing we can do on our end to control that. This happens with every service provider to some degree. There will be times where I will see plays happen before my friend can see them, and some games he will be ahead in what's happening. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

Rob55

Contributor

 • 

27 Messages

This is an absurd reply. If it happens from every provider to some degree why are all of the providers significantly ahead of Xfinity. Read these posts. We all deal with friends who are seeing plays way ahead of us. Often a minute. None of us are ever ahead of other providers. And I know many other customers who don’t post here but have the same experience. This is an Xfinity issue that’s far worse than other providers. I pay a lot of money for this substandard service. 

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2 months ago

user_923515

Visitor

 • 

1 Message

I’m so sick of this issue that I may switch to Verizon. The canned nonsense replies from Comcast employees is insulting.

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2 months ago

Brads5624

5 Messages

2 months ago

Somehow the delay in live sports for Xfinity has gotten WORSE.

Watching baseball, my MLB scoreboard on my phone shows 2 outs and I am not even out of commercial to start the inning. This NEEDS to be addressed.

Who do we contact? The chief experience officer??

1

rion999

New Poster

 • 

2 Messages

Time to switch over to DirectTV.

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2 months ago

0

James_H

Regular Visitor

 • 

12 Messages

2 months ago

Customer after customer, here and on other threads, has reported this issue, and the answer is almost always to submit a direct message, as if no one else had posted the problem.  It's maddening.

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