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tnkaren
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Friday, August 9th, 2024 5:09 PM

Added Cable Service/Green Screen

We just added Cable service 2 weeks ago today to the internet we've had for years. It's the X1 Cable box and we had to upgrade the modem to the tall white tower box.

Suddenly this last week it started acting up. We use the ONN Roku TV. The modem is on a splitter (Xfinity provided). Wake in the morning - no problem. By the time I turn it on at lunch it is the GREEN SCREEN. We have switched out HDMI cable from box to tv and have moved to a different HDMI port and NOTHING has fixed the problem. Husband even rebotted the box last night after the got the Green Screen yesterday. - Everything happened again today. It's like [Edited: "Language"] Ground Hog Day. I'm am ready to go back to YouTube TV. This is [Edited: "Language"]  rediculous.  

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Updated 

3 months ago

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XfinityThomasA

Official Employee

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1.8K Messages

3 months ago

 

Our team can help, tnkaren. I appricate you sharing the troubleshooting step you had taken as well. Let's take a closer look together. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
 
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

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