Visitor

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2 Messages

10/03/2026 7:57 PM

Apple TV app not working

I tried rebooting box and resetting Apple settings.

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Official Employee

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566 Messages

8 days ago

Hi there @user_2pqtf1 Thank you so much for reaching out on our Xfinity Community Forum about your Apple TV app not working.  I'll be happy to assist. Please let me know if the suggested steps below are helpful. 

 

If the Apple TV app is not working after rebooting your box and resetting Apple settings, try the following steps:

  1. Ensure your device has an active internet connection.
  2. Close and re-open the Apple TV app.
  3. If the issue persists, force-quit the app and wait two minutes before reopening it.

Visitor

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2 Messages

@XfinityDemetrise​ I don't know how to "force quit" the app on my Xfinity X1 box. 

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