Apple TV+ login issues

We recently signed up for Apple TV+ and as much as we love the programming, the hassle is just not worth it. Every single time we access the app, we have to sign in again with my husband's phone (he has the Apple account). I see this problem was raised a couple of years ago - what is the plan for resolving?

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XfinityDena

Official Employee

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4K Messages

2 days ago

Have you reached out to Apple for additional support with their product? @jamieman

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jamieman

Visitor

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2 Messages

@XfinityDena the issue is with xfinity, not apple. The Xfinity platform does not retain Apple login credentials, this does not happen on our Roku or Fire tv, just when accessing via Xfinity.

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2 days ago

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XfinityAbby

Official Employee

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533 Messages

@jamieman Can you try using the home button to exit the app instead of the back button, sometimes the back button will force a sign-out. Let me know if that works.

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2 days ago

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jamieman

Apple TV+ login issues

XfinityDena

jamieman

XfinityAbby

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