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user_x7gnks
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Sunday, January 19th, 2025 4:30 PM

Appletv+ not responding

My appletv+ app is not responding. The message is " something went wrong There was a problem connecting. Try again". When I select try again the message reappears.

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Updated 

2 months ago

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XfinityAirelle

Official Employee

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2.5K Messages

2 months ago

 

 

Thanks for reaching out! We’re sorry to hear about the trouble with your Apple TV+ app. Let’s get this sorted out so you can get back to enjoying your shows. Here are a few steps to try:

  1. Restart the Device: Restart the device you’re using to access Apple TV+ (e.g., your X1 box, Smart TV, or streaming device). This can resolve minor connection issues. 

  2. Log Out and Back In: If possible, log out of the Apple TV+ app, then log back in to refresh the connection.
  3. System Refresh: If you’re using an Xfinity device, try performing a system refresh by sayng "System refresh" into your voice remote

Please let us know if you still have issues after these steps. We are here to help. 

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