Application Accessibility Issues

@XfinityPeterH​  I have restarted the system, unplugged the boxes. My main box is OK, but the 2 added smaller boxes are the problem. Since so many people are having this issue my guess is it is a system problem not an individual one. Please update, thank you.

Greetings, @tacamo01! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your cable box, but you have definitely come to the right place for assistance.

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Cannot access YouTube, Max, Hulu, etc from the box. I just get a message that says sorry for the inconvenience. You can not call because you get routed to India and their response is the usual Unplug, plug back in!

@user_ktmkb7 Our engineers are aware of the issue and currently working to resolve as soon as possible. We appreciate your patience. 

@edimos Are you able to try incognito https://www.xfinity.com/support/articles/private-browsing and do not check to keep you logged in on the website? I have had success with other customers doing these steps.

This issue is an issue with accessing all apps with the exception of Netflix for some reason. When I go to: settings --->Apps and Subscriptions I get the same error. Can you tell us if this is an escalated issue? And when will I be able to watch Prime, Peacock, Hulu again?

@edimos thank you for that clarification. Is this on the box? What troubleshooting steps have you taken so that I can respect your time and not have you repeat steps?

I have restarted, I have unplugged and waited to restart. I am currently watching Netflix, yet all other apps are giving the Oops message.

After some research I am showing our engineers are working on this issue at this time but I do not have an eta @edimos

@user_38zgsu Thank you for taking the time to reach out to us here on our Xfinity Forums. Can you please provide us specific information as to what you are experiencing so we can better assist? It's important to us to make sure that we are resolving your concerns. 

@XfinityThomasC​ 

I was able to restore functionality by unplugging and replugging the cable box. This forced a reboot, whose processes apparently are different than those of a resart or remote system restore. 

The initial messaging did not include details of daylight savings changes, and the message was to briefly displayed to capture more than just a glimpse of its content before it disappeared. 

At any rate, functionality is restored. Hope it helps those with similar issues, and gives xfinity insight on how to correct the issue 

I have tried both voice and remote on both TVs.   I have done a system refresh and restarted both boxes. 

I power cycled EVERYTHING modem, cable box did restarts on cable box,also refresh also router reset also TV So [Edited: Language]? Its you guys not ALL of US seems like everytime you do one of your latenight updates we get bricked for hours

Waiting there for assistance.